Privacy Policy
Use of Personal Data and Lawful Basis for Processing
1.1 Identity Verification and Account Management
We collect and
process personal data for identity verification and effective account
management. This includes performing credit or identity checks via third
parties. Our processing is grounded in:
Contractual Obligations: To set you up as a customer and manage your
account.
Legitimate Interests: Ensuring you receive the best
service.
Legal Obligations: Complying with laws such as those
mandated by the Financial Services Authority (FSA).
1.2 Provisions,
Improvement, and Development of Products and Services
To provide and
enhance our services, we use your personal information to perform our
services and meet our obligations. This includes:
Reviewing your needs regularly to offer the best products and
services.
Using feedback from customer surveys to improve our
offerings.
Including opt-out instructions in marketing
materials.
1.3 Settlement of Enquiries and Disputes
We may retain
personal information to manage potential legal claims, sharing this
information with insurers or legal advisers as necessary. This is in our
legitimate interest to defend or bring legal claims effectively.
1.4 Compliance with Applicable Laws and Regulations
We use personal
information to comply with legal and regulatory requirements, such as
anti-money laundering checks, fraud prevention, and responding to
regulatory enquiries. This is both a legal obligation and a legitimate
interest.
1.5 Profiling and Automated Decision-Making
We may use your data for
profiling and automated decision-making, such as credit checks, to
tailor services to your needs. You have the right to object to automated
decisions and request a manual review.
1.6 Marketing
We may collect contact details to send you marketing
information, based on your consent or our legitimate interest. You can
opt-out at any time, and we do not share your details with third parties
for marketing without your consent.
1.7 Website Information
Our web pages and emails may use data analysis
tools to track engagement. Anonymised data does not require a legal
basis; otherwise, it is processed based on legitimate interests.
1.8 References and Surveys
We may provide credit references to third
parties and conduct surveys for customer feedback. Participation in
additional surveys requires your consent.
1.9 Internal Business and Record Keeping
We process personal data for
internal business purposes and compliance with legal obligations. This
includes maintaining communication records and ensuring contractual
compliance.
1.10 Our Premises
We collect information about visitors to our
premises for security and record-keeping purposes, including CCTV
footage. This is a legal requirement and in our legitimate interest.
1.11 Sharing with Cooperation Partners and Suppliers
We share personal
data with partners and suppliers for service provision, based on
legitimate interests.
1.12 Sharing with Group Entities and Corporate Restructuring
Personal
data may be shared within our corporate group for reporting and system
maintenance. In case of business restructuring or sale, data is shared
as necessary.
Collection of Personal Data
We collect various types of personal
information, including:
Name, address, contact details
Date of birth, gender
Employment
details
Identification numbers
Financial information
Trading
history
Social media data
This information is collected through
service use, applications, and communications. We also gather data from
third parties with proper consent.
Your Rights
You have several rights under data protection law:
Information: About how we use your personal data.
Access: To personal
data we hold about you.
Correction: Of inaccurate personal
data.
Erasure: Of data where there’s no legitimate reason to keep
it.
Objection: To data processing based on legitimate
interest.
Restriction: Of data processing under certain
conditions.
Data Portability: Transfer of your data to another
party.
Withdrawal of Consent: Where we rely on your consent for
processing.
Complaint: To the ICO if you believe we breach data
protection laws.
Security and Storage of Personal Information
We
take data security seriously, employing measures to protect your
information and complying with laws on data retention.
Cookies and Technology Improvements
Cookies are used to enhance your
experience on our websites. Any changes to technology affecting privacy
will be communicated in this notice.
Links to Third-Party Websites
Our sites may link to external websites
not covered by this privacy notice. Please check third-party privacy
standards separately.
Contact and Complaints
For queries or complaints regarding privacy,
contact our compliance team at support@Elite FXmarkets.com. If
unsatisfied, you can escalate complaints to the ICO.
This summary provides a clear and concise overview of your data processing practices, while retaining the necessary details. Let me know if you need any more adjustments or additional sections.